Last Updated: July 1, 2025

Golden Blooms® ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.goldenblooms.com (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect:

• Full name

• Billing and shipping address

• Payment information (including credit card numbers, PayPal or other payment methods)

• Email address

• Phone number

2. How We Use Your Information

We use the information collected to:

• Process and fulfill your orders

• Communicate with you regarding your order or inquiries

• Screen for potential risk or fraud

• Provide you with personalized recommendations and promotions

• Improve our website and customer experience

3. Sharing Your Personal Information

We do not sell your personal information. We may share your information with third-party service providers to help us operate our business (such as payment processors, shipping providers, or marketing platforms). All providers are obligated to keep your information secure.

We may also share your information to comply with legal obligations or to protect our rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences

• Analyze site traffic and user behavior

• Offer targeted advertisements

You can disable cookies through your browser settings, but some site functionality may be limited.

5. Your Rights

If you are a resident of the European Union, California, or any region with data protection laws, you have the right to access, update, or delete your personal data. To exercise these rights, please contact us at:
📩 hello@palacioblooms.com

6. Data Retention

We retain your information as long as necessary to provide you with services or to comply with legal obligations. You may request deletion of your data at any time.

7. Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

9. Contact Us

For more information or if you have any questions, please contact us:
📧 buygoldenblooms@gmail.com

Refunds & Cancellations
Last updated: July 1, 2025

At Golden Blooms®, all sales are final. We do not offer refunds under any circumstances.

Cancellations

Cancellations are allowed at no additional cost. However, no refunds will be issued for any prepaid products or services.

Date Changes

• Bouquets and Floral Arrangements: Changing the delivery or pickup date will incur a fee equal to the price of the original bouquet or floral service.

• Proposal Experiences: Date changes may incur additional costs depending on the service tier, location, and any permits or reservations previously secured on your behalf.

• Non-refundable Fees: Any special permits, fireworks, location fees, or custom third-party services arranged for your event are non-refundable once booked.

We strongly recommend confirming your desired date and service details before placing your order.

For questions, please contact:
📩 buygoldenblooms@gmail.com

Last Updated: July 1, 2025

Welcome to Golden Blooms®. These Terms and Conditions ("Terms") govern your use of our website www.palacioblooms.com, and the products and services we offer. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, please do not use our site or services.

1. Orders & Payments

• All prices are listed in USD unless otherwise stated.

• Full payment is required at the time of purchase.

• We reserve the right to refuse or cancel any order for any reason, including errors in pricing or availability.

2. No Refund Policy

We do not offer refunds on any purchases. Please review our Refund & Cancellation Policy for more information.

3. Cancellations & Rescheduling

• Cancellations are free of charge but non-refundable.

• Rescheduling may incur a fee based on the product or service purchased.

• Any third-party bookings (venues, fireworks, permits) are non-refundable and may incur full replacement costs if changed.

4. Product & Service Accuracy

We strive to describe our products and services accurately. However, floral availability, weather, and venue conditions may result in substitutions or adjustments. Palacio Blooms® reserves the right to make changes as necessary while preserving the luxury and value of the offering.

5. Intellectual Property

All content on this site—including text, photos, logos, videos, and product designs—is the property of Palacio Blooms® and is protected by copyright and trademark laws. Unauthorized use is strictly prohibited.

6. Limitation of Liability

Golden Blooms® shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services, including delays or disruptions outside our control.

7. Privacy

We respect your privacy. Please review our Privacy Policy to understand how we collect and use your information.

8. Governing Law

These Terms are governed by the laws of the State of Maine (USA) and/or Chiapas (México), depending on the service location.

9. Changes to Terms

We may update these Terms from time to time. Continued use of the site after changes implies acceptance of the revised Terms.

10. Contact Us

For any questions or concerns regarding these Terms, please contact us at:
📧 buygoldenblooms@gmail.com